Privacy Policy

Effective date: October 28, 2026

This Privacy Policy describes how Westend Home Solutions ("Westend Home Solutions," "we," "us," or "our"), located at 504 Roaring Creek Dr, Red Oak, TX 75154, collects, uses, and protects information you provide when you visit our website, submit a form, call us, or communicate with us by text message. By using this website, you agree to the practices described in this policy.

Information We Collect

Information you provide to us. When you submit a form on our website or contact us, we may collect:

• Your full name
• Your phone number, including mobile phone number
• The address of the property you are interested in selling
• Whether you consented to receive non-marketing and/or marketing text messages from us (SMS opt-in status) and the date and time of that consent
• Your email address and any other information you choose to share with us about your property or situation

Information collected automatically. When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, pages visited, referring website, and advertising campaign information (such as UTM parameters). We may use cookies, pixels, and similar technologies (for example, Google Tag Manager and the Meta Pixel) to measure the performance of our website and advertising.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and evaluate your property
• Prepare and deliver a cash offer for your property
• Contact you by phone, email, or, if you have opted in, by text message about your property, your offer, appointments, and follow-ups
• Operate, maintain, and improve our website and services
• Measure the effectiveness of our advertising
• Comply with legal obligations and protect our rights

SMS / Text Messaging

Our website form offers two separate, optional text message choices. If you check the non-marketing box, you agree to receive transactional and informational SMS messages from Westend Home Solutions about your property inquiry, appointment reminders, offers, and transaction updates. If you check the promotional box, you agree to receive promotional and marketing SMS messages from Westend Home Solutions about home-selling services and cash offer opportunities. You may choose one, both, or neither. Consent is not a condition of purchase. Message frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out. For more details, see the SMS section of our Terms & Conditions.

How We Use Service Providers and Disclose Information

We do not sell or rent your personal information. We disclose information only as follows:

• Service providers who help us run our business, such as website hosting, form processing, customer relationship management (CRM), and messaging platform providers. They may use your information only to provide services to us, and this never includes using your mobile number or SMS opt-in data for their own marketing.
• Transaction parties such as title companies, closing attorneys, and escrow agents, when needed to complete the purchase of your property at your request.
• Legal requirements: when required by law, subpoena, or court order, or to protect the rights, property, or safety of Westend Home Solutions or others.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Cookies and Advertising

You can set your browser to refuse cookies or alert you when cookies are being sent. You can also manage ad preferences through your Google and Facebook account settings. Some parts of the website may not work properly if cookies are disabled.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, however. We keep personal information only as long as needed for the purposes described in this policy or as required by law.

Your Choices

• Text messages: Reply STOP to any message to opt out. Reply HELP for help.
• Phone and email: Ask us at any time to stop contacting you.
• Access, correction, or deletion: Contact us to request access to, correction of, or deletion of your personal information.

Children's Privacy

Our website is not directed to children under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or your information, contact us: